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Refund policy

Returns & Exchanges

If for any reason you are not satisfied with your order, you may return eligible curtains within 50 days of delivery for store credit or within 14 days of delivery for a partial refund to your original payment method.

Our goal is for you to love your Sleepout curtains for years to come. If you're unsure about your purchase, our support team is happy to help you find the best solution.

To start a return, please use our online portal:
sleepoutcurtains.com/return

Return Fees

A prepaid return shipping label will be provided. The cost of the return shipping label will be deducted from your refund or store credit.

After inspection, the following fees apply:

  • Unused items returned in their original packaging with all accessories and scannable barcodes intact are subject to a 14% restocking fee.
  • Used, opened, damaged, incomplete, or items missing their original packaging or scannable barcode are subject to a 35% restocking fee.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products with "Custom" in the product title (made-to-order).
  • Products marked Final Sale.
  • Bulk purchases of 10 or more curtains.
  • Curtain hardware, including rods, suction cups, and mounting accessories, once opened.

Refund Processing

Refunds are processed within 10 business days after your return has been received and inspected.

Lifetime Warranty

We stand behind the quality of our products.

If your Sleepout product experiences a manufacturing defect covered under this warranty, we will provide a one-time replacement of the original product at no cost to you. To submit a warranty claim, please visit sleepoutcurtains.com/help.

What is Covered

This warranty covers defects in materials and workmanship that occur during normal residential use.

What is Not Covered

This warranty does not cover:

  • Normal wear and tear.
  • Normal softening, compression, or changes in resilience over time.
  • Stains, discoloration, or cosmetic damage.
  • Damage caused by misuse, abuse, accidents, improper installation, improper care, or unauthorized modifications.
  • Commercial, institutional, rental, or other non-residential use.

Sleepout reserves the right to inspect photos or request the return of the product (or the defective component) to verify a warranty claim before approving a replacement.

This warranty is limited to a one-time replacement of the original product and does not include refunds or cash compensation.

This warranty gives you specific legal rights, and you may also have other rights that vary by state, province, or territory.

Manufacturing Tolerances

Curtains are manufactured according to the measurements provided at the time of purchase.

The following are considered normal manufacturing tolerances and are not defects:

  • Fabric shrinkage of 1–2% due to climate and environmental conditions.
  • Finished drapery dimensions within ±1 inch of the ordered measurements.

Abuse Prevention

Sleepout reserves the right to refuse or limit returns, exchanges, refunds, or store credit where we reasonably believe a return is fraudulent, abusive, excessive, or otherwise violates this policy.

Shipping

We typically ship orders within 1–2 business days.

Please ensure your shipping address is accurate before placing your order. Once an order has been been fulfilled, we are unable to change the shipping address.

If your order is lost in transit, returned to sender, or arrives damaged, please contact us at sleepoutcurtains.com/help. We will investigate the shipment and, if the carrier tracking confirms the package was not successfully delivered or was damaged in transit, we will arrange an appropriate resolution.

Original shipping charges are non-refundable.